The Atlantic Advantage: Concierge Care Philosophy
Your superior satisfaction is the foundation of our superior success! In an age when customer satisfaction is in decline and vendors frequently make promises they can’t keep, Atlantic’s Concierge Care Program delivers a customer experience that demonstrates that your patronage is our most valuable asset!
It’s our pleasure to assist those clients who prefer to use the internet or phone to contact our service or supply departments directly. Anyone at Atlantic will always be happy to help you! For that personal touch, however, the Concierge Care Program offers much more. This program is unique because at Atlantic, your personal Account Executive is committed to your satisfaction before, during, and after the sale.
While many companies discourage their sales professionals from providing after-sale support, at Atlantic we encourage our Account Executives to take personal responsibility for your satisfaction. Atlantic’s Concierge Care harkens back to a time when people in business relationships knew each other and the service delivered was a result of a personal responsibility. Whether you use the internet to contact us, or if you work directly with your Account Executive, it’s good to know that at Atlantic, there is a caring representative who manages your account. And they are always available to you when you want that personal touch.
Thank you very much for your business!
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